Igniting Workplace Enthusiasm

Friday, April 06, 2018

How to Turn Difficult Employees into Productive Contributors

Friday, April 06, 2018
09:00 AM - 04:00 PM

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Course Information

You’ll learn specific techniques to: Put “intimidators” in their place Get the “silent-Sams” to open up Move the person who says “no” to everything to “yes” Turn whiners into doers Defuse anger before it explodes Criticize behavior – and not be hated for it. Difficult people not only make work miserable for you and everyone around them, they also create conflict that destroys morale and kills productivity. Getting rid of them is hard because they are often the most litigious people you have. But there is a way to counteract their behavior and change things for the better.


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Palmetto Goodwill
2150 Eagle Dr
Charleston, South Carolina 29405
United States

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Who Should Attend

Every supervisor, manager and executive who wants to stop dysfunctional behavior from creating conflict, destroying morale and killing productivity.


Participants learn how to: ¨ Turn stubbornness into willingness ¨ Identify when difficult people are intentionally creating conflict ¨ Put a lid on chronic complainers ¨ Keep a level head when an employee is “out of control” ¨ Channel aggressive behavior productively ¨ Transform adversaries into allies ¨ Get malcontents to buy into organizational goals ¨ Resolve conflicts quickly ¨ Manage dysfunctional behavior in groups ¨ Prevent problem people from manipulating you ¨ Avoid the difficult employee’s hot button ¨ Put a stop to defensive behavior

4105 Faber Place Drive, Suite 420, North Charleston, SC 29405, US

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